Traveller Support

Chat with our Dive Team for immediate tailored assistance

If you have an idea that will benefit the community, we want to hear about it! We collate all suggestions and tailor our development priorities with these in mind. Once our community is big enough, we’ll start to put these suggestions out to a vote. Go to the suggestions section here.

First things first, thanks for choosing to Adventure with us and we’re sorry about the delay with your booking confirmation.

When you place a booking, we provide 1 transaction confirmation email and 1 payment receipt. The Operating Partner then emails you any additional information directly.

If you haven’t received your confirmation from us, please check your junk/spam folder.

Still nothing? Email us your booking details and we’ll start investigating: [email protected]

  1. Full name

  2. Booking reference number as shown on the confirmation webpage

  3. If you do not have a booking reference number, please advise of the dates of the Adventure and the Operating Partner

Change your mind? No problem. You are entitled to a refund 14 days from the time of making your booking. This is with the exception of last-minute bookings whereby the booking was made within 14 days of the Adventure start date. Alternatively, if you require a booking alteration during this period we will do our best to accommodate.

 If you are within the 14-day cancellation period, please submit your request here.

Outside of this timeframe, please refer to the cancellation policy outlined on your booking confirmation and liaise with the provider directly.

For other issues or enquiries, please contact our team via the chat or via [email protected]

To ensure the security and safety of your transactions, all payments are managed through verified independent service providers, Stripe or AfterPay. 

  1. I haven’t received my refund:

    • After initiating a refund, Stripe submits a refund request to your bank or card issuer. You will see the refund as a credit approximately 5-10 business days later, depending on your bank.
  2. Stripe issues:

    • Payment processing: payments through Stripe generally fail due to incorrect details, lack of funds, or security flags/blocking within your bank.

    • Transaction fees are Stripe standard charges
    • Please see Stripe support

If the above does not address your query, please email us: [email protected]

Please submit an Adventure feedback form, we are all ears!


For partnership, media, or ambassador or enquiries, please contact us via [email protected]

See all Freedive Adventures Terms and Conditions.